Der Alpenhof - Reservation

Junior Suite:

Conveniently book your room or suite at the Alpenhof from your home. Please fill out the below form.
Kindly note that your booking is only considered confirmed, once you receive our reply, either by phone, fax or e-mail.

Arrival Date:

Depature Date:

	Persons: Adults:			Children:

	Single room (Comfort):			Double room (Comfort):

	Single room (Superior):			Double room (Superior):

	Single room (Deluxe):			Double room (Deluxe):

Your Name*

Telephone

Street, No.

Telefax

City, State, ZIP-Code

eMail*

Your message*

… or make your reservation using the following GDS-Codes.

AMADEUS:	LW MUC726
SABRE:	LW 1628
WORLDSPAN:	LW 0726
GALILEO:	LW 65243

I. General Terms and Conditions of Business

1. Scope of Application
The General Terms and Conditions of Business outlined here apply for all contractual agreements that are concluded between Hotel “Der Alpenhof”, hereafter referred to as Hotel and its customers, hereafter referred to as Guest or Ordering Party, as long as the contract does not violate laws and regulations and generally accepted practices. Deviating terms, also to the extent included in the general terms and conditions of the Guest or Ordering Party, shall not apply unless expressly approved by the Hotel in writing. Our General Terms and Conditions are posted clearly and in a generally visible position in the Hotel (especially in the reception area) and upon request the guest or other contracting partner will be given a personal copy by the Hotel prior to concluding any contractual agreements.

2. Conclusion of the Accommodation Contract
The currently valid price list containing all individual rates and charges and outlining all services is binding. All services, charges and room rates are otherwise conditional and subject to change. The accommodation contract can be concluded in written form, verbally, by telephone or through conduct from which the intention may be implied. When entered into the contract between the Guest and Hotel obliges both contractual partners to fulfil all the contract conditions, regardless of the duration of the contract. The contract between the Guest and the Hotel is considered binding as soon as the room has been reserved and the reservation confirmed, or in the event of a late booking, as soon as the room has been reserved.

3. Reservations
In the event that rooms or other services (e.g. meals) are reserved on an option basis, the option dates are binding for both parties. After expiration of the option period, use of the reserved rooms/accommodation automatically reverts to the Hotel. Booked rooms with reservations confirmed by the Hotel shall be at the Guest’s disposal from 2:00 p.m. on the agreed date of arrival and shall be kept available for the Guest until 11:00 a.m. on the day of departure. In case of a no-show, after 7:00 p.m. on the agreed date of arrival the Hotel shall have the right to place the booked rooms with other guests, unless a later time of arrival has been agreed upon.

4. Price Changes
In case the period between the conclusion and performance of the Contract exceeds four months and if the prices usually charged by the Hotel for such services have increased in the meantime, the Hotel may increase the contractually agreed price accordingly.

5. Terms of Payment
Hotel invoices, unless other terms of payment have been expressly agreed in writing, are payable immediately upon receipt of the invoice in cash and without deduction. The acceptance and the choice of credit cards shall be left to the discretion of the Hotel in each individual case when a customer requests payment by credit card, even if this is contrary to any notice in the Hotel regarding the general acceptance of credit cards. Cheques, credit cards and other forms of payment are otherwise accepted only on account of performance. In the case of default of payment, even in the case of a single invoice, the Hotel is entitled to withhold or refuse any further or future services for the non-paying guest. Precondition for this is that the Hotel sends the Guest notice of default in the form of a reminder with a fixed time limit and clearly outlining the consequences of non-payment. Should the invoice amount exceed EUR 100.00 or should the period of stay exceed 6 days, the Hotel may require the Guest to make payments on account and may issue an interim invoice. Amounts invoiced as payments on account shall be payable immediately.

6. Deposits / Advance Payment
For guests not having made reservations in advance the Hotel is entitled to demand advance payment in the full amount of the expected price / charges for rooms and services when concluding the accommodation contract. The Hotel is entitled, without stating the reason, to demand payment in advance, in whole or part, prior to processing the order, making the reservation or performing other services, either in the form of a deposit, part payment or full payment in advance.

7. Cancellations, Annulments (excepting special agreements)
The written agreement of the Hotel shall be required for cancellation by the customer of the contract concluded with the Hotel. If such agreement is not given then the agreed room rate from the contract as well as the services caused to be performed by third parties shall also be paid in any case in the event that the customer does not avail himself of the contractual services and rental to a third party is no longer possible (in particular for lodgings and restaurant services).
A reservation may be cancelled at no charge until 6 p.m., 2 days prior to arrival. In case of later cancellation, the hotel may charge 80 % of the total booking amount.

In case rooms not used by the Guest are rented otherwise, the Hotel must deduct the income and the expenses saved from this rental of the rooms. The aforementioned cancellation fees are also due and payable if the booked / reserved services are only partially cancelled by the Guest, whereby the charges quoted apply to that part of the contractual services that has been cancelled, or if the Guest for whatever reason does not avail himself of the contractual services.

Cancellations and changes to reservations must be given in written form.

8. Liability
The Hotel is liable under §§ 701-703 of the German Civil Code (BGB). The Hotel is not liable for other claims for compensation for damages unless the cause of damage is due to intent or gross negligence on the part of the Hotel, its statutory representative or employee or agent.

9. Other Conditions
a) Guests are not entitled to bring food and/or drinks to the public areas of the Hotel.
b) The headlines serve only for better clarity and have no material significance, especially in terms of a closing regulation.
c) The contract and the entire legal relationship between the Hotel and the Guest are governed by the laws of the Federal Republic of Germany.
d) Court of jurisdiction is the magistrates’ or district court for the registered seat of the Hotel in commercial transactions.

10. Cancellation by the Hotel
Should the Hotel have justified reason to assume that in case the Guest makes use of the Hotel’s services the smooth business operations, safety, or reputation of the Hotel in the public may be impeded, or in the case of Force Majeure (e.g. fire, strike, etc.), the Hotel shall be entitled to extraordinary revocation of the Contract without obligation to compensate for any damages suffered, and shall proceed in keeping with the regulations for cancellations in Clause 7 above and charge the usual cancellation fees.

11. Kurtaxe (spa resort tax)
The local applicable spa resort tax is always charged separately.

II. Special Terms and Conditions for Travel Groups

1. Prices
The prices for travel groups are subject exclusively to special written agreement.

2. Reservations
A reservation only becomes effective and guaranteed if it has been confirmed in writing by the Hotel. The effectiveness of every reservation for travel groups shall otherwise depend on payment of a deposit or advance payment amounting to 50% of the fee for the booked services, whereby the first payment must be made 30 days prior to the agreed arrival of the travel group at the Hotel. A further 45 % of the total charges calculated shall be due and payable one week prior to arrival.

3. Additional Services
All costs incurred in addition to the agreed contractually stipulated services, such as telephone calls, bar etc., shall be paid personally by each member of the travel group before departure of the travel group. The travel tour organiser is joint and severally liable for any such amounts left outstanding.

4. Liability
The travel tour organiser shall be liable for damages or loss to any buildings or furnishings or other property of the Hotel caused by any member of the travel group during the stay of the group, without proof of fault. The local fire and industrial regulations must be observed. For damage or loss to items including personal property brought by the customer into the rooms/hotel the Hotel shall only be liable if the cause of damage is due to intent or gross negligence. Unless otherwise specified, §§ 701-703 German Civil Code (BGB) shall apply.

5. Number of Group Members
The number of group members indicated by the travel tour organiser when making the reservation is binding for both contracting parties. If the travel tour organiser can only provide an approximate number of group members, a reduction in the number of participants of no more than ten percent shall be acknowledged by the Hotel in its charges. However, in this case the travel tour organiser undertakes to inform the Hotel of the exact number of group members at least 31 days prior to arrival of the group. The regulations for cancellations (see Article I, Clause 7 above) shall otherwise apply. An exact list of names of the group members must be given to the Hotel at least 10 days prior to the agreed arrival at the Hotel. All vacancies must be confirmed in writing by the Hotel when the reservation is made.

6. GEMA
The event organiser is responsible for obtaining a licence agreement from GEMA (German society for musical performing and mechanical reproduction rights) prior to all music events. All GEMA fees shall be borne by the event organiser. The event organiser exempts the Hotel from any claims of GEMA arising from unauthorised utilisation of the copyright exploitation rights of GEMA or any third party (e.g. in case the event organiser does not license the event with GEMA).

7. Miscellaneous
Unless otherwise specified, the aforementioned General Terms a
nd Conditions of Business in Article I shall apply, particularly as regards cancellations/ cancellation fees.